Last Updated: May, 2020

This Privacy Policy describes how we collect and use your personal information. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

For the purposes of this policy, "personal information" means information that either identifies you with it only, or in combination with other related information. It is possible that third parties may be able to personally identify you by other means, including by associating facially anonymous information about your Internet activity with other records.

Types of Personal Information We Collect

We may collect, use, store and transfer different types of personal information about you through our interactions. This includes:

• Identity Data, such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in a product review.
• Contact Information, such as your mailing address, email address, and telephone number(s).
• Payment Information, such as PayPal and other financial payment information.
• Account Profile Information, such as your mailing name or similar identifier, and purchase/order history.
• Correspondence Information, including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.
• Health Information, specifically any adverse reaction you might have to our dietary supplement products and relevant health information that you choose to share with us.

How We Collect Your Personal Information

We collect information from and about you mainly through direct interactions.
• Direct Interactions. We collect most of your personal information from you directly. For example, you may give us your Identity Data, Contact Information, Payment Information, Account Profile Information, Correspondence Information and Health Information when you:
o Purchase products from our website;
o Contact us with questions or provide feedback about our products;
o Enter competitions, promotions or surveys we run from time to time.

How We Use Your Personal Information

We use your personal information for the following business purposes:
• Contact
We use personal information such as your Contact Information to respond to your questions and comments when you communicate with us through email.
• Shopping
If you purchase products from us, we use personal information, such as your Identity Data, Contact Information, Payment Information, and Correspondence Information to process your purchase, confirm your order, and deliver the items to you.
• Administration
We use personal information to perform business analyses or for other purposes to improve the quality of our Services and the products we offer. We may also use your personal information to comply with our legal obligations.
• Compliance with Legal and Regulatory Obligations
We use your personal information to comply with our legal and regulatory obligations. For instance, we may use your Contact Information to alert you if a product is recalled. We may also collect your Health Information to maintain records of adverse reactions to our dietary supplement products when you choose to provide this to us.
• Feedback
We use information you provide to us regarding our products and services, to provide product feedback to our customers.
• Other Uses of Information
In addition, we may use your personal information as otherwise described to you at the time of collection with your consent.

How We Share Your Personal Information

We may share your Personal Information with internal and external third parties in a limited manner:
Internal Third Parties
We are affiliated with a number of other health and wellness brands, including but not limited to Osteoking, Fulutang and others under Sailing Group. Our affiliates may share your personal information among themselves to send you promotions, sales and offers, and newsletters that you have indicated interest in, or for legal compliance purposes with they arise.
External Third Parties.
We will disclose your personal information for the following limited business purposes:
• Service Providers and Analytics
We may share your personal information with service providers that perform certain functions or services on our behalf in order to fulfill the services you request from us. These include third parties that manage databases, perform analyses, send communications for us, process payments, ship your orders, or provide certain other components of our websites. We will only authorize service providers to use or disclose the information when it is necessary to perform services on our behalf.
We may also employ third parties for analytics and share with them your Personal Information. For instance, we may use analytics tools provided by Google to help us understand the distribution features of our customers.
• Protect Our Services and Users
We may disclose your personal information to governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
• Legal Process
We may disclose your personal information to the extent necessary to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, in order to comply with our other legal and regulatory obligations.
We also will share your information in the following additional circumstances:
• Transactions.
It may be necessary for the advancement of our legitimate commercial interests to share your personal information with our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. When we do this, we will always take measures to ensure the ongoing protection of your personal information.
• Other Circumstances.
We may also use your personal information in other circumstances, but we will also explain them to you at the point of collection and, where necessary, get your agreement.

How We Protect Your Personal Information


We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our interactions. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you have any questions regarding security, you can contact us at info@osteomedicine.com

Children's Privacy

We do not knowingly collect personally identifiable information from children under 18. When a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please inform us via the contact details listed below. If we learn that a child under 18 has provided us with Personal Information, we will delete such information from our files.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, to resolve disputes, or to enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at service@osteomedicine.com

Updates to Our Privacy Policy

We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will give you advance notice of any substantive changes by email where possible, but reserve the right to make such modifications immediately if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes.

Third Party Websites

Our Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.

How to Contact Us

If you have any questions or comments about this Privacy Policy, please contact us by:
Email: service@osteomedicine.com
Mail:
Legal Department
Yunnan Crystal Natural Pharmaceutical Co., Ltd.
Sailing Group
Jintai Building 9F, Dongfeng East Road 48, Panlong District, Kunming 650051, Yunnan Province, China